Delete your OneFocus account

OneFocus is made by Onward Labs (ONWARDLABS LLC). This page explains how to delete your account or your data.

To delete your account and all of your data

  1. Send an email to support@onefocus.pro with the subject “Delete my OneFocus account”, from the email address you signed up with.
  2. We reply to confirm it’s you. No other information is needed.
  3. Your account and data are deleted within 7 days of confirmation, and we email you when it’s done.

What is deleted

  • Your login (email address and password)
  • All tasks, subtasks, notes, and the Someday shelf
  • All attachments (photos and files) you uploaded
  • Your settings and push-notification registrations
  • Your subscription record; any active Stripe subscription is cancelled first so you are not charged again

What is kept, and for how long

  • Payment records (invoices and receipts held by Stripe) are kept for up to 7 years as required by tax and accounting law. They contain your email and the amounts paid, not your tasks.
  • Encrypted database backups may contain your data for up to 30 days after deletion, after which they roll off automatically. Backups are never restored to reactivate deleted accounts.
  • Error logs that may include your email address are retained for 90 days.

To delete some of your data without deleting your account

You can do this yourself inside the app at any time: remove a task with the × button, remove an attachment from the paperclip panel, or clear the Someday shelf. Deleted items are removed from our database immediately. If you’d rather we do it, email support@onefocus.pro and tell us what to remove.

Questions

Anything about your data: support@onefocus.pro. See also our Privacy Policy.